FAQ

frequently asked questions
How would you describe your photography style?

Based on the name and concept of our company “ALIVE”, our style is 80% candid, mixed with a bit of traditional. Our goal is that your pictures reflect the moments you live in the closest manner in which you remember them... with no extra or "fake" effects or backgrounds... we love just to let everything FLOW! Our “superpower” is the connection we achieve with the story of our clients, that's why our BEST CLICK will be with you!

How many weddings have you shot and how long have you been shooting weddings?

Our studio's Director and Main Photographer, Nestor, has 10 years experience on wedding and portrait photography, 6 of them in Riviera Maya. He has shot more than 350 weddings and he's an active member of worldwide recognized organizations such as Fearless Photographers & ISPWP (International society of Professional Wedding Photographers).

Are we going to meet the photographer before the event?

Yes! We strongly recommend to have a pre-wedding meeting so you can talk to the photographer about all your questions as well as your expectations and/or “special requirements”. The meeting will be scheduled a couple of days prior the event (depending on availability of both parties); In the case that we can’t meet in person, we can schedule a Skype meeting any time.

Is it okay if other people take photos while you’re taking photos?

When you close a contract with us, the understanding is that Alive Photo Studio will provide services as primary photographers/videographers. Secondary photographers provided by the event’s officials and/or guests taking photos are allowed as long as they do not interfere with our team’s duties, but we strongly suggest to ask your guests to avoid cell phone use, at least during the ceremony so that they can fully share your moment with you on your special day!

Have you worked at my wedding venue before?

That's a very frequently asked and tricky question, as some couples think that if the photographer hasn't been previously at the venue he won't do a good job, and that's totally false. A GOOD photographer has the ability to get the most of any location, known or unknown, because it gives him the chance to be creative by discovering new spots and places. The Riviera Maya has hundreds of resorts and we know many of them, but please feel free to ask about your specific venue; we’ll let you know if we’ve been there before and we could even send you a link with our best photoshoots at that location.

Do you have copyright? What are the restrictions for sharing photos online or for publication?

Yes! All of our products (photographs, videos & slideshows) are protected by Limited Copyright Law (all rights reserved). Upon final payment, we will transfer limited copyright ownership. All products have to remain unaltered and we ask for proper credit when you share them on social media. We also kindly ask our customers not to publish unedited pictures (“originals”) on social media, and not to use filters, as we really care about our editing style & quality standards. We love to publish our preferred work in our blog or social media channels, but we also respect our customers’ wishes, so please let us know in case that you don’t want your pictures to be used.

What type of equipment do you use? Do you have backup equipment?

1.PHOTO

Cameras: Canon Eos 5D Mark IV y Canon Eos 6D. Back-up: Nikon D-800

Lenses: Canon EF 24-70 f2.8L, EF 70-200 f4L IS, Canon EF 85 mm f2. Backup: Canon EF 70-200 f2.8L, Canon EF 24-105 f4L

3 Units of Flash Speedlite: 2 Canon 600 EX-RT & 1 YONGNUO 600 EX-RT (auxiliary or backup), all units have a "battery pack" to increase their speed and autonomy. 2 Radio-triggers (to remotely shoot flash), & 2 filter kits and MAGMOD gels to "model" or control light

Memory & Storage: 2 SD memories of 64 gb each, 2 COMPACT FLASH memories of 64 gb each.

Backup: 2 SD memories of 32 gb each and 1 COMPACT FLASH memory of 32 GB.

Editing Equipment: IMPAC computer with PHOTOMECHANIC, LIGHTROOM CC and PHOTOSHOP CC.

2. VIDEO

Camera: SONY ALPHA (records in 4K and slow motion)

Prime Lenses: All ranges, from 24MM to 120 MM

Gimbals (camera stabilizer)

Drone (Aerial takes and 4k)

Editing and color retouch is done on an IMAC.

Programs: Premiere, Final Cut, After Effects

What will be the best time to get those “breathtaking SUNSET pictures”?

We know one of the main reasons of planning a destination wedding, are the beautiful sunset pictures that we love as much as you do! So in order to get the “perfect lighting” for your wedding memories, the best time to plan your wedding ceremony will be 1 to 1.5 hours prior to sunset, and in Riviera Maya it may vary during the year. Based on our experience, almost all weddings usually flow as follows:

- Wedding ceremony (20-30 minutes)

- group & family session followed by the couple’s portrait ( That way we can take the most of what we,the photographers, call the “Golden hour” (30 minutes before and 30 minutes after sunset).

- Based on the weather & sunset times during the year, our suggestion to schedule your ceremony time will be:

Winter: 3:30 – 4:00 pm / Spring & Fall: 4:00 to 5:00 pm / Summer: 5:00 to 6:00 pm.

We don’t recommend having a wedding between 11:00 am and 4:00 pm, specially during the Summer “high wedding season” (May-July) as it might be extremely hot and the sunlight is too bright, so you and your guests would barely be able to keep your eyes open.

Do you require meals/drinks after a certain number of hours?

On weddings longer than 4 hours, a meal for the the full team will be really appreciated.

Will there be a second photographer or any assistants? Is there an additional fee for each (if applicable)?

It’s always nice to have two perspectives on major moments; that’s why all of our packages (4 hours & up) always include a second photographer/assistant. In case you’re having a “short coverage” or “pay per hour” plan (1 to 3 hours), you can get a second shooter for an extra fee and upon request (with notice of at least 1 month in advance, preferable when you sign the contract).

Will you provide me with all original pictures? Is there a fee for that?

All of our packages of 4 hours and up include all original pictures. For “pay per hour” plans (1-3 hours), you canupgrade your package anytime, getting all original pictures, and a slideshow for a very affordable fee. However, all originals will be properly selected by the Company to fulfill with our standard quality requirements.

What can I expect from my edited pictures?

The final post-production and editing styles, effects, and overall look of the images are left to the discretion of Alive Photo Studio: We shoot color. Our editing style, as you can see on the website is natural color and black & white. Our studio is very careful with the editing process; the determination of images delivered to the client is left to the discretion of the photographer, including all originals (when applicable) that will be properly selected to fulfill with our standard quality requirements. You can expect the same editing level you see on our website and media channels.

When and how am I going to receive my pictures?

All images will be delivered as high resolution, no watermarked digital files on a USB flash drive (no printings will be delivered).

If you had “short wedding” (1 to 4 hours), you can expect to have your pictures usually within a week or even sooner, depending on our agenda and your departure date. However this time frame could vary during the wedding season (April-July).

For “long weddings”, or “high season” weddings, (May-July & Nov-Dec) the photographer will deliver all the original pictures on a USB drive to bring home with you and then we'll ship or send the remaining pictures/products within 4-6 weeks via Dropbox or Google Drive, (allowing enough time for post-production and editing).

How is the booking process? Will I receive a written contract? How much of a deposit do you require and when is it due? Do you offer a payment plan? How far in advance do I need to book with you?

Our booking process is pretty fast and easy: In order to guarantee the availability of your date, you should book as soon as possible. We take bookings ranging from 1 year in advance to last minute calls (depending on availability). After confirmation on the package that you want, we will send you a contract to be reviewed and signed, and we also require a 50% deposit fee.

As specified on the official pricelist, taxes are NOT included. 16% will be charged for transactions via PayPal and wire transfers. Cash payments are tax free.

The remaining balance will be required 1 week prior the event. If your selected method of payment is CASH, you should bring your payment at the pre-wedding meeting. We don’t offer financing plans for our services and we won’t block any date without receiving the signed contract & deposit.

What is your refund, cancellation & rescheduling policy?

As you may understand, when we block your date, that means that we won’t take any other contract for that day. If the event is cancelled, or if there is a breach of contract by the client, 20% of the total cost of the contract will be charged and shall be used to liquidate damages made to the company. In case of rescheduling, no fee will be charged as long as we have availability on the new date; otherwise 10% of the contract will be charged.

If my event lasts longer than expected, will you stay? Is there an additional charge?

Cooperation and punctuality are essential to accomplish the goals and wishes of all parties. Shooting commences at the scheduled start time and ends at the scheduled end time. If the client does not arrive at the appointed time, shooting will still commence at the scheduled start time and end at the scheduled end time. In case you need additional coverage time, you can ask the photographer/s to stay 1 or 2 extra hours maximum, but all additional time will be billed at the current price list.

Do you have liability insurance? What about a backup plan if my scheduled photographer is unable to shoot my wedding for some reason?

In the unlikely event that the assigned photographer is unable to perform to the guidelines of the contract due to an injury, illness, or other cause beyond the control of the company, we will make every effort to secure a proper replacement. If the situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all payments received. In the unlikely event that digital files have been lost, stolen, or destroyed for reasons beyond the company’s control, including but not limited to camera, hard drive, or equipment malfunction, the company liability is limited to the return of all payments received. We will save and storage files for 1 YEAR to give replacements at no extra cost (excluding shipping) if needed.

What information do you need from me before the wedding day?

We’ll send you a questionaire previous the event, but basically, we’ll need your full names and contact information, your room # at the hotel (when you arrive), confirmation on the location (inside the hotel) and confirmation of starting time.

Also, if you want to share your love story with us, that will be awesome 😉 ! The more information you can give us, the better! We also love to showcase our colleagues’ talent and work and spread it to the world.